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Nucar Volkswagen of Norwood

Drew the salesman was engaging and obliged my requests to see the list of cars I brought in.

I had an opportunity to work with Matt Deleo for my car purchase. I had an amazing experience from Day 1. He explained everything very thoroughly, answered all my questions and kept updating me about the whole process. I would happily refer my friends and family to him.

Excellent experience here - unlike what I had at another dealership (Mirak Automotive ). Nucar accommodated every request I had and truly earned my trust and business. They didn't make any trip I made to them feel wasted or pointless, nor did they ever make me feel like I had to buy today for a good deal/price, etc. I visited multiple dealers and took many test drives, but I came back here because the overall experience just can't be beat. Also want to give a major shout out and strong recommendation for Matt Deleo, who was the epitome of courtesy, respect and being a relatable and good guy overall. He is someone who understands his client's wants and needs, never being pushy and willing to work with you every step of the way. If you want to work with someone who will do whatever he can to make you happy and get you the car you want, he's your guy. I also liked that he kept his word when he said something, and never overpromised or had a bad “surprise!” (extra fee, charge, service, etc.). He also helped post sale with a few things, which goes to show just how much he truly cares and values your satisfaction beyond the point of sale. The purchasing/financing process was also seamless, so major props to Jay for handling that and getting me an amazing rate!! Also liked that they take EV rebates at point of sale, which makes the process a lot more seamless as well. I love my id.4 and am very happy to have bought this car, from this location, from these people. I can't say enough good things about them, but it's amazing when you can buy a car, feel good about the process, and every time you drive it, you don't have any skepticism, concern, or worry.

I have not utilized the service department since it became under Nucar. I have used this dealership in it's earlier incarnations to service my prior VW's with good results. I have rated the people whom I dealt with during the purchase of my 2024 ID.4, which was a very good experience.

The service was wonderful - everyone was so helpful - we love having our car serviced by you and your staff.

We are very happy with our 2025 Atlas, Our salesman Wil was very easy to work with and helped us get a great deal on our new car. Thank you Wil!

The staff were very helpful, and understanding. They put me in a loaner to accommodate the longer service time as I would’ve been without a car. They went above and beyond in many aspects I am truly grateful to have gotten quality service especially when there is a lack of in many businesses. Thank you NUCAR Volkswagen!!!

Experience was absolutely flawless and effortless everyone was great in the service department!

Overall, the experience with buying my ID.4 was good. Wilden, my salesperson, was very knowledgeable about the EV tax credits for both the state and federal incentives. It made the process much easier, plus the dealership was able to apply for the credits at the time of sale, which was terrific and a requirement for me since I am a student and wouldn't get much back if I left it to be credited on my taxes. It was the first dealership I visited over a 3-month span that had any knowledge of the tax credits. Wait times were long, and I had to go in on a few different occasions for financing and then again for picking up my car. I was told it would be relatively quick once I signed the title to have the car inspected, and it was a few hours of waiting instead, I found out they were short-staffed while waiting. A little better communication would have been nice as I didn't plan on waiting for so long and would have brought something to entertain myself if I had known it was a possibility.

Will did a great job he was very patient and helpful during the whole experience went to multiple dealerships leading up to this experience and this dealer lead the pack in customer service

Best experience I’ve actually had with a dealership. I have to give credit to my salesman Will! Down to earth, knowledgeable, honest and what I loved most, his communication. He was able to do majority of the deal through text and calls saving my family and I tons of hours chasing a toddler around at a dealership. He was able to make this whole process very smooth. If you’re looking for a Tesla, HE IS THE MAN!