Welcome to
Nucar Volkswagen of Norwood

Excellent service! Excellent service. Great comfortable environment waiting for my vehicle. Would certainly recommend and considering buying a car from Nucar

The service department here is terrible. If you are able to even reach them you can book a service appt. When your car is there being serviced no one answers the phone, or returns voicemails (even direct lines), voicemail box is always full, and the texting system they have they rarely answer you. I’ve had to call sales and someone I know to reach a service rep to find out what’s going on with my car. They recommend service you need that is wrong. I’ve had to question everything listed on there since they will recommend things I already had done at their dealership. They mark things critical based on time and mileage and can’t explain why it’s marked to be changed. The person at the service counter that doesn’t know about cars is trying to explain to you what you need and gives the run around when questions are asked. I’ve had my car for 4 years and every time I have to bring my car in it takes at least 2.5hours. An oil change at least 2.5 hours. There’s never a loaner available. They offer an uber but then your car won’t be looked at for 2 hours even though you have an appt so they really only work on it for 30 min. I’ve had to call to ask when they will start working on my car. With the app you can tell when your car is moved etc. All depending on who you talk to you get a different answer. I have a 2022 Tiguan and am having issues with oil consumption being excessive. They keep telling me it’s normal and to top off with oil every time the light comes on which is around 2k-2.5k. I’ve had to investigate this problem myself and ask for tests which they like to point out I’m now out of warranty 59k and theirs ends at 50k but I have an extended warranty. They won’t address problems while you’re still in warranty because I brought this up when I was under 50k. There is a class action currently open for this problem but VW isn’t taking any ownership in covering this problem. Different VW dealers don’t see all the work you do unless it’s been through the warranty so that I why I’ve tried to stay consistent with this place but they are so difficult to work with.

Had a great unscheduled experience with the dealership. Our point of contact was a gentleman from German super helpful

I recently purchased a used car from Nucar Volkswagen of Norwood. James Chrisoforo did a wonderful job guiding me through the whole process. No stress. No pressure. Just most helpful suggestions. Everyone I encountered was friendly, helpful and professional. This was my second dealing with Nucar Volkswagen. It is a dealership I highly recommend with confidence.

I always feel great going to the dealership. You have great service people, and they are excellent at that job.

Routine maintenance Jamie helped me schedule it, as phone system was confused. Zach helped me through actual appt, from start to finish

Friendly staff. He was able to get me some deals to lower the bill. Would go back.

The service was excellent and done in a timely manner. Bjoern was very helpful and patient answering my questions.

I was very happy with my service. All the employees are very kind and listened. Well when you speak I will be back.

I had a great experience at Nucar from bring my car in to service I felt they were sincere in helping me and it was smooth .

Bjorn helped us out a lot with getting a turbocharger fixed under warranty. He's great.

He added paint protection warranty without my knowing. After I found out, I was told it's 'non-refundable'

JAIME IS VERY GOOD CUSTOMER SERVICE AND VERY POLITE